This Privacy Policy includes the notice required under the Personal Data Protection Act 2010 (PDPA) of Malaysia. It explains how ACE TENNIS ACADEMY SDN. BHD. collects, uses, and protects personal data.
1. Who we are
The data user under the PDPA is:
ACE TENNIS ACADEMY SDN. BHD.
SSM Registration No. 202501043834
5, Bangunan TH, Jalan Bersatu, Jalan 13/4, Section 13, 46200 Petaling Jaya, Selangor, Malaysia
Email: acetennisacademy@gmail.com
Phone / WhatsApp: +60 11-5667 6863
In this policy, “Academy”, “we”, “us”, and “our” mean ACE TENNIS ACADEMY SDN. BHD.
2. Personal Data Protection Act 2010 (PDPA) notice
This notice is issued in accordance with the Personal Data Protection Act 2010 and the Personal Data Protection Regulations. By enquiring about, booking, or using our tennis coaching, court rental, and related services, or by using this website, you consent to the processing of your personal data as described here.
If you provide personal data of another person, including a child or player you represent, you confirm that you are authorised to do so and that the person has been informed of this notice.
3. Personal data we collect
Depending on how you deal with us, we may collect:
- Identity and contact details, such as your name, phone number, email address, and the player’s name and age or date of birth.
- Parent or guardian details where the player is under 18.
- Booking, attendance, package, and payment records.
- Emergency contact details and information about injuries or medical conditions that you choose to share so we can coach safely.
- Messages you send us by email, WhatsApp, social media, or this website.
- Technical data such as browser type and pages visited, where our site or embedded tools record it.
Providing the data we need to book and deliver a service is voluntary, but we may be unable to confirm a booking, take payment, or run a session safely if you do not provide it.
4. How we use personal data
We process personal data for these purposes:
- To schedule and deliver coaching, court bookings, equipment services, and related academy services.
- To manage packages, payments, cancellations, and refunds.
- To contact you about your booking, timetable changes, and academy updates you have asked for.
- To keep players safe, including sharing relevant notes with the assigned coach.
- To meet accounting, tax, and other legal duties.
- To improve our website and services.
- To send promotional messages where you have agreed, or where the law allows, and to stop them when you opt out.
5. Who we share personal data with
We do not sell personal data. We may disclose it to:
- Our coaches and staff who need it to deliver the booked service.
- Venue partners where a session is held, including our outdoor branch at Sunway Lagoon Club.
- Banks, payment service providers, and professional advisers who process payments or support our business.
- Authorities or regulators when Malaysian law requires it.
6. Retention and security
We keep personal data only for as long as needed for the purposes above, including package records, payment records, and any period required by Malaysian law. We take reasonable steps to protect personal data against loss, misuse, and unauthorised access. Please use official Academy contact channels when sending personal data to us.
7. Your rights of access and correction
Under the PDPA, you may request access to your personal data and ask us to correct it if it is inaccurate, incomplete, misleading, or not up to date. You may also withdraw consent to optional processing, such as marketing, at any time. Withdrawal does not affect processing that has already taken place, and we may still keep data we must retain by law or to complete a booking you have asked for.
Send access, correction, or consent requests to acetennisacademy@gmail.com or by post to the business address above. Please state your name and the request clearly. We may need to verify your identity before acting on it. We will respond within the period required by the PDPA.
8. Website and third-party tools
This website may link to WhatsApp, Google Maps, Facebook, Instagram, YouTube, and TikTok, and it may embed a third-party reviews widget. Those services process data under their own policies when you use them. We are not responsible for their practices.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. The current version published on this website applies from that date.
10. Contact for privacy matters
Questions about this policy or your personal data can be sent to acetennisacademy@gmail.com or +60 11-5667 6863. Our full contact details are on the Contact Us page.